Entity: Maxamy Mobile Autocare
Owner/Lead Mechanic: Graeme
Service Area: Berkshire & Buckinghamshire (Slough, Maidenhead, Windsor, and surrounding areas)
Effective Date: March 17, 2025
At Maxamy Mobile Autocare, a family-run business established in 1993, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you book our mobile mechanic services, including repairs, servicing, diagnostics, and pre-purchase inspections.
This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and aligns with evolving best practices regarding vehicle data transparency and diagnostic technologies.
To provide mobile automotive services at your home or workplace, we collect data directly from you or directly from your vehicle. This includes:
Identity & Contact Data: Name, phone number, and email address for booking confirmations, invoices, and digital reports.
Location Data: The specific address (home, workplace, or seller’s location) where the vehicle is located to perform on-site repairs.
Vehicle Data: Vehicle Registration Mark (VRM), Make, Model, VIN, mileage, service history, and MOT status.
Diagnostic & Telemetry Data: Data retrieved from your vehicle’s onboard computer (ECU) during Diagnostic Inspections. This includes fault codes, live sensor data (e.g., engine temperature, fuel pressure), and warning light history.
Visual Data: Photographs of vehicle bodywork, mechanical components, and underbody conditions taken during Pre-Purchase Inspections to generate digital reports.
Financial Data: Payment records required to process invoices. Note: We do not store full credit card details locally; transactions are processed via secure third-party payment providers.
We process your personal data under the following legal bases allowed by the UK GDPR:
Service Delivery (Performance of a Contract): To travel to your specified location and perform requested services such as servicing, repairs, or inspections.
Diagnostic Analysis (Performance of a Contract): To identify faults using professional diagnostic equipment and analyze live data to pinpoint issues like misfires or ABS faults.
Pre-Purchase Reporting (Performance of a Contract): To compile detailed digital reports for buyers regarding the condition of used vehicles, including photographic evidence.
Legal Compliance (Legal Obligation): To maintain invoice records for UK tax (HMRC) purposes and to comply with safety regulations.
Service History & Warranty (Legitimate Interest): To update your vehicle’s service record, preserve resale value, and maintain records validating our 12-month parts and labour warranty.
We are committed to transparency regarding the use of automated technologies. Maxamy Mobile Autocare provides the following disclosures:
Diagnostic Tools: We utilize advanced diagnostic scanners to read vehicle fault codes and live data. While these tools use algorithms to identify system irregularities, they do not make automated decisions regarding your vehicle's roadworthiness. All final assessments and repair recommendations are made by our expert human mechanics based on 30+ years of experience.
No Generative AI Processing: We do not currently use generative AI models to process your personal identity data or to make decisions about your eligibility for service.
We do not sell your data. To operate our mobile business, we may share necessary data with:
Parts Suppliers: To order specific OEM-quality parts using your Vehicle Registration Mark (VRM).
Payment & Software Providers: To securely process payments or generate digital invoices. Some of these providers may store data on secure cloud servers outside the UK. We ensure these providers utilize UK-approved data protection agreements.
Legal Authorities: If required by law to assist in the prevention of fraud or crime, or to comply with MOT and road safety regulations.
We retain your personal and vehicle service data only as long as necessary:
Service & Repair Records: Retained indefinitely to provide you with a continuous record of vehicle maintenance (vital for warranty claims and resale value).
Diagnostic Reports: Digital reports and photos are retained for 24 months to allow for follow-up consultations and warranty verification, after which they are deleted or anonymized.
Invoices: Retained for a minimum of 6 years to comply with UK tax (HMRC) and accounting laws.
Under the UK GDPR, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data and service history we hold about you.
Right to Rectification: Ask us to correct inaccurate data (e.g., updating your address).
Right to Erasure: Request that we delete your personal data where there is no legal reason for us to continue processing it (subject to tax record retention laws).
Right to Portability: Request the transfer of your service history data to another mechanic.
Right to Object: Object to the processing of your data where we rely on "Legitimate Interest."
Right to Restrict: Ask us to suspend the processing of your data in certain scenarios.
We implement robust security measures to protect your data, including secure storage of digital inspection reports and invoices. We recognize the importance of securing diagnostic data and vehicle location information, ensuring it is not accessible to unauthorised parties.
If you have questions about this privacy policy, wish to exercise your data rights, or need to update your details, please contact us:
Phone: 07816 337 520
Website: maxamy-autocare.co.uk
Head Mechanic: Graeme Cole
Our website uses cookies to improve your experience and analyze site traffic.
Necessary Cookies: Essential for the website to function (e.g., loading booking forms securely).
Analytics Cookies: We use tools (such as Google Analytics) to help us understand how visitors find and interact with our site. This data is anonymized.
Managing Cookies: You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
.svg){kind=icon}
